top of page

Refund Policy

Effective Date: 17 September 2025
Hendey & Sons LLC.
 

This Returns and Warranty Policy applies to all purchases made through Hendey & Sons LLC. By placing an order on our website or through our sales team, you agree to the terms outlined below.
 

1. Return Policy

 
Eligibility for Returns

We accept returns on most items within 30 days of the delivery date, provided the item is in original condition.

 
Items Not Eligible for Return:

  • Custom-fabricated components

  • Items marked “final sale” or “non-returnable”

  • Freight-damaged items not reported at the time of delivery

 
How to Initiate a Return:

  1. Contact our team at {Alanhendey@hendeyandsons.com} to request a Return Authorization (RA) number.

  2. Include your order number, reason for return, and any supporting photos (if applicable).

  3. Returns without an RA number may be refused.

  4. Approved returns must be shipped at the customer’s expense unless otherwise agreed.

  5. Refunds will be issued after inspection and may take up to 10 business days to process.

 
Restocking Fee

A restocking fee of 25% may apply on non-defective returns or large quantity product returns.

​

2. Warranty Policy

Standard Warranty

All Hendey & Sons LLC. products are warranted to be free from manufacturing defects under normal use and proper installation for the following periods:

Product Type                                                                             Warranty Period

Water Meter Body                                                                  Lifetime

Measuring Elements                                                             3 Years                                                       

Hydrant Locks                                                                          30 Days

Brass Fittings & Couplings                                                 30 Days

Register Guards & Accessories                                       30 Days 

 
What Is Covered

  • Manufacturer defects in material or workmanship

  • Functional failure under normal use

  • Damage caused during shipping (must be reported within 5 days of delivery)

 
What Is Not Covered

  • Improper installation or use

  • Normal wear and tear or cosmetic damage

  • Product modification, misuse, or abuse

  • Water damage from freezing or contamination

 
Filing a Warranty Claim:

To file a warranty claim, please contact {Alanhendey@hendey@sons.com} with:

  • Product name and order number

  • Date of purchase and installation

  • Description of the issue

  • Supporting photos if applicable

If approved, we may offer a replacement, repair, or refund, at our discretion.

 
3. Freight Damage Policy

All freight deliveries must be inspected at the time of delivery. If damage is found:

  • Note the damage with the delivery driver before signing the bill of lading

  • Take clear photos of the damage

  • Report the issue to Alanhendey@hendeyandsons.com within 5 business days

Failure to document and report damage in a timely manner may void your eligibility for replacement or credit.

​

Contact Us

If you have any questions about returns, warranties, or freight issues, please contact us at:

Hendey & Sons LLC.
950 Beaumont Ave Unit 427, Beaumont, CA, 92223
Alanhendey@hendeyandsons.com
+7604173817

bottom of page